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Corporate Planning & Development:
◊ Business, Strategic & Tactical Planning ◊ Project Planning & Management
◊ Corporate Development & Restructuring ◊ New Business & Market Development
◊ Start-Ups, Turnarounds & Acquisition Management
◊ Venture Capital, Investor & Shareholder Relations
◊ Property/Facilities Development & Management
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Organizational Planning & Design:
◊ Needs Assessment & Analysis
◊ Organizational Design, Development & Reorganization ◊ Performance & Change Management ◊ Job Descriptions, Skill Requirements & Review Process ◊ Job & Workflow Design & Analysis ◊ Performance Benchmarks, Standards & Adherence ◊ Compensation & Incentive Planning ◊ Rewards & Recognition Programs ◊ Recruiting, Hiring & Employee Retention ◊ Career Management & Succession Planning ◊ Executive Coaching & Leadership Development ◊ Training & Education ◊ Policies/Procedures Documentation & Compliance ◊ Corporate Communication ◊ Workforce Automation ◊ Outsourced & In-Sourced Services
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Executive Search:
◊ Executive Search (Retained & Contingency) ◊ Contract Recruiting ◊ Executive Interim Management ◊ Contract Employment & Consultants ◊ Staffing (Temp to Perm) ◊ Skill Assessment & Testing ◊ Background Checks & Investigations ◊ Outplacement Services ◊ Corporate Coaching ◊ Relocation Services ◊ Outsourced & In-Sourced Services
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Sales & Channel Solutions:
◊ Sales Strategy, Execution & Management ◊ Business & Market Development ◊ New Business & Product Launch ◊ Multi-Channel Sales & Marketing ◊ Key Account Management & Retention ◊ Customer Care & CRM ◊ Strategic Partnerships & Alliances ◊ Proposal Development & Contract Negotiations ◊ Sales Process, Approach & Design ◊ Territory & Account Management ◊ Salesforce Automation ◊ Outsourced & In-Sourced Services
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Customer Care & CRM:
◊ Product & Service Sales (Inbound/Outbound) ◊ Customer Service, Support & Complaint Resolution ◊ Help Desk, Technical & Product Support ◊ Customer Surveys & Loyalty Programs ◊ Customer Acquisition & Retention Programs ◊ Direct & Permission Marketing ◊ Product Registration & Application Processing ◊ Order Entry, Status & Processing ◊ Billing, Credit & Collections ◊ Information Requests & Verification Programs ◊ Data Collection, Market Intelligence & Information Reporting ◊ Lead & List Management ◊ E-Commerce & Catalog Sales ◊ Order Fulfillment, Warehousing & Inventory Management ◊ CRM & Knowledge Management
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Call Center Operations & Solutions:
◊ Needs Assessment & Analysis ◊ Organizational Design & Development ◊ Resource Scheduling, Forecasting & Allocation ◊ Workforce Management & Automation ◊ Performance Benchmarks, Standards & Service Level Adherence ◊ Recruiting, Hiring, & Retention ◊ Training & Education ◊ Customer Care & CRM ◊ Operational Effectiveness & Efficiencies ◊ Process Design & Reengineering ◊ Revenue & Profit Growth ◊ Productivity Improvement ◊ Cost Reduction & Control ◊ Quality Control & Assurance ◊ Database Administration & Management ◊ Lead & List Management ◊ Information Management, Reporting & Analysis ◊ Technology & Telecommunications Advancement/Integration ◊ Site Analysis, Selection ◊ Start-Up’s & Turnarounds ◊ Call Center Consolidation & Integration
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Outsourcing Solutions:
◊ Integrated, Multi-Channel Outsourcing & In-sourcing Support (Phone, VoIP, Email, Web-Chat, Co-Browsing, Self Help, Fax & Mail Support)
◊ Product & Service Sales (Inbound/Outbound) ◊ Customer Service, Support & Complaint Resolution ◊ Help Desk, Technical & Product Support ◊ Customer Surveys & Loyalty Programs ◊ Customer Acquisition & Retention Programs ◊ Direct & Permission Marketing ◊ Product Registration & Application Processing ◊ Order Entry, Status & Processing ◊ Billing, Credit & Collections ◊ Information Requests & Verification Programs ◊ Data Collection, Market Intelligence & Information Reporting ◊ Lead & List Management ◊ E-Commerce & Catalog Sales ◊ Order Fulfillment, Warehousing & Inventory Management ◊ CRM & Knowledge Management
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Marketing Services :
◊ Corporate Development & Identification ◊ Creative Design (Logo, Web Site & Collateral) ◊ Product Marketing, Pricing & Promotions ◊ Market Research & Focus Groups ◊ Brand Management & Development ◊ Advertising, Media Planning & Placement ◊ Public Relations & Communications Strategies
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Operational Process:
◊ Research Design & Development ◊ Engineering ◊ Purchasing ◊ Manufacturing ◊ Quality Assurance & Control ◊ Product & Technical Documentation ◊ Distribution & Product Fulfillment ◊ Supply Chain Management ◊ Warehousing, Shipping & Receiving ◊ Facilities Management
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Technology/Telecommunications Solutions:
◊ MIS ◊ Telecommunications ◊ CRM ◊ Workforce & Salesforce Automation
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